Refund Policy

Last updated September 30, 2026

This page describes how money works on Zdue. It matches how billing is built today. It is not a 30-day money-back guarantee.

Waitlist

Joining the waitlist is free. There is no charge and nothing to refund.

Paid plans

If a paid plan is offered, it is billed through Stripe. You can cancel from Dashboard → Subscription. Cancellation is set to take effect at the end of the current billing period. You keep access until that date. We do not prorate or refund unused days in the current period, except where applicable law requires it.

Failed or disputed charges

Card charges are processed by Stripe. If a charge looks wrong, email subs@zdue.net and we will look at the Stripe record. Chargebacks are handled through Stripe.

Free plan

The free plan, when available, has no subscription fee. There is nothing to refund.

Related terms

Account rules and liability limits are in the Terms of Service. How we handle billing data is in the Privacy Policy.